Report a problem

Damaged or missing goods, a rude or unsafe rider or driver, someone asking for extra money, or an accident. Use the order code from your SMS (like YOM-12345) and the sender's or receiver's phone number.

Damaged or missing goods must be reported at handover, before the rider or driver confirms delivery, so it can be verified on the spot. The fastest way is the "Report a problem" button on the tracking link in your SMS.

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