Privacy policy

YomYom Go and YomYom Partner apps · Last updated 2 October 2026

YomYom Services Limited ("YomYom", "we") runs YomYom Go, where customers book deliveries, haulage and moves in Ghana, and YomYom Partner, used by our riders and truck drivers. This policy explains what we collect, why, and the choices you have.

What we collect

• Account details: your name, phone number, a PIN (stored only in scrambled form), and for business customers the business name. Partners also give their vehicle type and number plate.
• Delivery details: pickup and drop-off addresses and map points, what you are sending and its weight, the receiver's name and phone number, notes for the rider or driver, and photos taken at delivery.
• Location: customers can share their location to set a pickup point. Partners share precise location while they are online in YomYom Partner, including when the app is in the background, so we can offer nearby jobs and show customers where their delivery is. Location stops when the partner goes offline.
• Payments: amounts paid, payment references and dates. Card and mobile money payments are handled by Paystack. We never see or store your card number or MoMo PIN. If you pay by MoMo straight to YomYom, we record the amount and the transaction ID you give us.
• Technical data: basic logs such as IP address and time of requests, used to keep the service secure.

How we use it

• To quote prices, dispatch riders and drivers, and track deliveries.
• To send SMS updates, delivery codes and payment links.
• To take payments, pay our partners and keep accounting records.
• To prevent fraud and keep accounts safe.

We do not sell your data and we do not use it for advertising.

Who we share it with

• The rider or driver on your job sees the pickup and drop-off, the item, the receiver's name and phone, and your notes. The customer and receiver see the partner's name, phone, vehicle and live location during the job.
• Paystack processes online payments.
• mNotify sends our SMS messages. Meta (WhatsApp) carries alerts to our own dispatch team.
• OpenStreetMap services turn addresses into map points and measure road distance. Only the address or map point is sent, not your name or phone.
• Authorities, when Ghanaian law requires it.

How long we keep it

We keep your account while you use it. Order and payment records are kept as long as the law requires for tax and accounting. Partner location history is overwritten as new positions come in; we keep only the latest position.

Deleting your account

You can delete your account in the app (tap Delete account at the bottom of the screen) or on go.yomyom.delivery/delete.html. We remove your name, phone number, PIN, business name, number plate and location. Past orders stay in our accounts without your name or phone, and receiver details on finished orders are erased. If a delivery is in progress or a payment is outstanding, settle it first.

Security

All traffic uses HTTPS. PINs are stored as one-way hashes. Accounts lock for 15 minutes after repeated wrong PINs.

Children

YomYom Go and YomYom Partner are for adults. We do not knowingly create accounts for people under 18.

Your rights and contact

You can ask for a copy of your data, a correction, or deletion. Contact YomYom Services Limited, Madina, Accra and Yaa Musah Building, Tamale, Ghana. Email info@yomyomlogistics.com, phone or WhatsApp +233 54 387 7755. You can also contact Ghana's Data Protection Commission.

We will post any changes to this policy on this page.